How do I contact you?
Hours: Monday-Friday 8:00AM-5:00PM
Phone: (646) 701-0070
Email: support@serfinity.com
Chat with us using the widget on the bottom right of your screen.
Do you accept purchase orders?
Yes. We accept purchase orders from all healthcare facilities, research institutions, government institutions, military, and well established corporations. Please email your purchase orders to support@serfinity.com
Where can I find your W-9?
You may request our W-9 via email at support@serfinity.com or via the chat bot located on the bottom right of the screen.
Do you have a SAM.GOV Registration?
Yes. We can be found under the SAM.GOV website under Devine Light International Inc.
Unique Entity ID: JSW1BB2N4EP3
CAGE Code: 43Y33
Expiration Date: May 11, 2023
How can I get a quote for a bulk purchase?
All product pages have a "Add to Quote" option. Please add all items you are looking for to a quote using that button and submit the quote. We will get back to you within 24 hours with any applicable discounts and a formalized quote.
How fast is your shipping?
Unless requested otherwise, all orders ship via standard FedEx Ground or USPS Priority Mail. Most products ship within 1-2 days and have a 3-5 day ground transit time. Due to supply chain and production issues, some products may be experiencing a delay and you will be notified via email of any delays.
What is your return policy?
Our return policy can be found in the footer of our webpage or via the link: https://serfinitymedical.com/policies/refund-policy